Faq

Impala Shuttles FAQs

Welcome to the Impala Shuttles FAQs page, your comprehensive guide to our nairobi arusha moshi shuttles, private transfers, airport transfers, city tours, safari tours, and more. As a leading transport company in East Africa, we provide luxurious and reliable services connecting Nairobi, Arusha, Moshi, Jomo Kenyatta International Airport (JKIA), Marangu, and beyond via the Namanga or Loitokitok borders. Whether you’re a tourist arriving at JKIA, a family planning a safari, or a group needing a private bus hire, our FAQs address your questions about booking, cancellations, luggage, privacy, and travel logistics. Explore the categories below to plan your seamless journey with Impala Shuttles.

Booking and Payments

How do I book a shuttle or private transfer with Impala Shuttles?

Booking nairobi arusha moshi shuttles or private transfers is simple through our 24-hour online system at impalashuttles.com. Select your route (e.g., Nairobi to Arusha), choose shared or private, specify pickup details (e.g., Parkside Hotel, JKIA), and confirm with secure online payments. You’ll receive instant confirmation and real-time driver updates via our app.

What payment methods are accepted?

We accept major credit/debit cards, mobile payments (e.g., M-Pesa), and bank transfers via our secure portal. Prices are 100% accurate for Arusha shuttles, private transfers, or JKIA transfers, with no hidden fees.

Are there group discounts for bookings?

Yes, group bookings for bus hires or safari tours qualify for discounts. For example, a Toyota Coaster (22-seater) starts at $500 per day, with reductions for multi-day or large-group bookings. Contact us at +254 710 354 845 for custom quotes.

Can I modify my booking?

Modifications are possible up to 24 hours before departure via our website or by calling +254 710 354 845. Changes within 24 hours may incur fees, depending on the service (e.g., nairobi arusha moshi shuttles or private transfers).

Shuttle Services

What are the departure times for nairobi arusha moshi shuttles?

Our daily nairobi arusha moshi shuttles operate on a reliable schedule:

Kenya to Tanzania: Depart Nairobi (Parkside Hotel, Silver Springs, Back Packers) at 08:00 or 14:00, JKIA at 08:30 or 14:40; arrive Arusha by 13:30 or 19:30, Moshi by 15:45 or 21:45.
Tanzania to Kenya: Depart Moshi at 06:00, Arusha at 08:00; arrive Nairobi by 14:00.

Where are the pickup and drop-off points?

Free pickups are offered within Nairobi city center (e.g., Park Side Hotel, Silver Springs, Back Packers) and drop-offs at Arusha hotels (e.g., Impala Hotel, The Arusha Hotel, Pillions, Sakina) or Moshi hotels. Private transfers offer door-to-door service within 15 km of city centers.

How long is the journey from Nairobi to Arusha or Moshi?

The Nairobi to Arusha route (270 km) takes 4-6 hours, including Namanga border crossing. Arusha to Moshi takes about 1.5 hours. Our nairobi arusha moshi shuttles ensure comfort with air-conditioned vehicles and Wi-Fi.

Why choose shuttles over large buses?

Our Arusha shuttles are more comfortable, reliable, and safer than large buses, with spacious seating, large windows for scenic views, and personalized service, ideal for the Nairobi to Arusha route.

Airport Transfers

Do you offer airport transfers from JKIA or JRO?

Yes, our JKIA transfers start at $20 to Nairobi city or $150 to Arusha/Moshi for up to 4 passengers. JRO transfers to Arusha or Moshi are similarly priced, with 24/7 meet-and-greet services.

What is included in an airport transfer?

Our airport transfers include a personalized meet-and-greet, luggage assistance, and real-time flight tracking, ensuring seamless transitions to hotels like Impala Hotel or safari lodges.

Can I book an airport transfer for a late flight?

Our JKIA transfers and JRO transfers operate 24/7, accommodating late flights or delays, with drivers ready at your arrival time.

Group Travel and Bus Hires

Do you offer group travel services?

Our nairobi arusha moshi shuttles scale to group travel with Toyota Coasters (22-seater) or VIP luxury coaches (40-seater), starting at $200 per day, ideal for corporate retreats or weddings.

What is included in a bus hire?

Bus hires include a dedicated driver, air-conditioned comfort, Wi-Fi, and customizable itineraries for routes to Marangu or Dar es Salaam, with discounts for multi-day hires.

Luggage and Personal Items

How much luggage can I bring?

Specify your luggage amount during booking to avoid additional fees or vehicle changes. Our nairobi arusha moshi shuttles accommodate standard luggage, with extra space in private transfers.

Is Impala Shuttles responsible for damaged or lost luggage?

Customers are responsible for their luggage and personal items. Impala Shuttles is not liable for scratches, broken handles, or lost items due to over-packing or improper packaging. Report significant damage immediately to the driver.

What should I do if I lose an item?

Passengers are responsible for items placed in the vehicle. Impala Shuttles is not liable for loss, theft, or related expenses. Contact us at +254 710 354 845 to report lost items.

Cancellation and Refund Policies

What is Impala Shuttles’ cancellation policy?

Customers can cancel a reservation up to 3 days before the scheduled pickup for a 50% fare refund using impalashuttles.com. For phone bookings, the booking fee is non-refundable. Cancellations within 72 hours of pickup or reservation abandonment (e.g., no-show) result in forfeiture of the fare.

How do I cancel a reservation?

Cancel via our website or by calling +254 710 354 845. For nairobi arusha moshi shuttles, cancellations within 2 hours of pickup time or failure to notify us of flight delays may be considered reservation abandonment, with no refund.

Are refunds available for flight cancellations or delays?

Reservations impacted by airline delays or cancellations may qualify for a refund if a replacement reservation is made. Promptly notify us of flight changes via +254 710 354 845 to avoid fare forfeiture.

Are tickets refundable if I miss the shuttle?

Ticket fares for passengers left behind due to late arrival are non-refundable. Tickets are valid only for the specified date and time unless changes are notified 24 hours in advance.

Private Transfers

What is a private transfer with Impala Shuttles?

Our private transfers offer exclusive travel for 1-7 passengers in luxury vans like the Toyota Alphard, starting at $350 for Nairobi to Arusha or Moshi. For larger groups, costs range from $400-$600 one-way, depending on the outfitter coordination. They include door-to-door service and customizable routes.

How is a private transfer different from a shared shuttle?

Unlike shared nairobi arusha moshi shuttles, private transfers provide privacy, flexible scheduling, and stops at places like local markets. They’re ideal for families or executives heading to Marangu or JKIA.

Can I book a private transfer for a specific time?

Yes, private transfers operate 24/7. Choose your pickup time and location (e.g., JKIA, Mezzaluna) when booking online, ensuring flexibility for your itinerary.

What if I miss the 8:00 AM shuttle but need to reach Moshi?

If you miss the 08:00 AM nairobi arusha moshi shuttles, board the 14:00 shuttle from Nairobi to Arusha ($30 per person) and arrange a private transfer from Arusha to Moshi ($100 for 1-3 passengers).

City and Safari Tours

What are your safari tour options?

Our safari tours, starting at $200 per day, cover Serengeti, Ngorongoro Crater, or Amboseli, with pop-up roof 4x4s and lodging options. They integrate with private transfers for seamless travel.

What do your city tours cover?

Our city tours, starting at $50 per person, explore Nairobi (Maasai Market, Nairobi National Park) or Arusha (Cultural Heritage Centre, coffee plantations). Led by local guides, they offer cultural immersion.

Can I combine a city tour with a shuttle?

Yes, combine city tours with nairobi arusha moshi shuttles. For example, tour Nairobi in the morning and catch a 14:00 shuttle to Arusha, bookable online.

Border Crossing and Visas

How does Impala Shuttles handle the Namanga border crossing?

Our team streamlines Namanga border crossing for nairobi arusha moshi shuttles, assisting with visa applications ($50-$100, depending on nationality) and limiting formalities to 20 minutes.

Are there alternative border crossings?

Yes, we offer routes via Loitokitok for Kilimanjaro-bound travelers, with similar visa assistance, ensuring flexibility for private transfers or shuttles.

Privacy Policies

How does Impala Shuttles protect my privacy?

Your privacy is important to us. We use your information solely to secure your nairobi arusha moshi shuttles or private transfers reservations. We may occasionally notify you about website updates, new services, or special offers, as outlined in our Privacy Policy.

What information do you collect?

We collect details like name, contact information, and payment data to process bookings. This ensures accurate pricing and seamless service for Arusha shuttles or safari tours.

General Travel Information

What should I pack for a shuttle trip?

Pack a light jacket, snacks, and travel documents for nairobi arusha moshi shuttles. Complimentary water is provided, and large windows enhance your view of the Rift Valley.

What currencies are accepted during travel?

Carry USD or Tanzanian shillings for stops or city tours. Kenyan shillings are useful in Nairobi, and our drivers can recommend exchange points.

Are tickets transferable or valid for multiple dates?

Tickets are non-transferable and valid only for the specified date and time unless changes are notified 24 hours in advance. Open tickets are valid for 3 months.

What is the reporting time for shuttles?

Arrive 30 minutes before departure (e.g., 07:30 for 08:00 nairobi arusha moshi shuttles) to ensure a smooth boarding process.

Contact Us for Your East African Adventure

Have more questions about nairobi arusha moshi shuttles or other services? Visit impalashuttles.com or contact us at +254 710 354 845 or [email protected]. Let Impala Shuttles guide your journey across Nairobi, Arusha, Moshi, and beyond with care and comfort.

Before you book

How do I make a booking on your website?

The first step in making a booking is to visit our website. Simply type nairobiarushashuttles.com in your web browser and type enter.Once you land on the homepage you will find a user friendly interface designed to make your booking experience seemless and hassle free.Nairobi Arusha Moshi.

Browse through our website to explore the range of services we offer .Whether you are looking for private transfers or shared transfers you can easily navigate through our categories and find what you are looking for.

Once you have selected the service you wish to book its now time to choose your preferred date and time.Our website will display available slots or dates for you to select from.Ensuring that you can book what suits your schedule.

To confirm you will be required to provide some basic information such as your name ,contact details and payment information.Rest assured we take data privacy and security seriously,so your information will be handled with the utmost care.

Finally review your details to ensure everything is correct before proceeding to payment.You Can pay using the credit card or the Mpesa platform.

What information do I need in order to book?

In order to travel from Nairobi to Arusha or moshi you will need the necessary travel document.That includes

1.A valid passport

2.A yellow fever certificate.

You can get your yellow fever vaccine at the port health clinics located within all kenyan Airports.It is recommended that you get your vaccination 10 days before you travel.

I cannot find a route I want to book. What to do?

I cannot find a route I want to book. What to do?If you are having trouble finding a direct route to your desired destination .try expanding your search perimeters.Consider nearby cities or different modes of transport.Being flexible with your options can open up new possibilities and lead you to discover hidden gem along the way.I cannot find a route I want to book. What to do?

Take advantage of online travel platforms and search engines to explore different routes and compare prices.Websites like google flights.skyscanner and kayak offer comprehensive search functionalities that can help you find the most convinient and cost effective Nairobi Arusha route for your trip.

If you are struggling to fine the right route.consider reaching out to our travel experts for assistance.

And not to forget embrace the unexpected and be open to sponteneous changes in your route.Last minute decisions can lead to unforgettable experiences and unexpected experiences and unexpected adventures.

How do I pay for my transfer?

Contact us today and make your reservation.Our customer service representatives are at your service.Give us a call today or pay us a visit at our office Parkside Hotel,Ground floor opposite Jevanjee gardens,Monrovia street.You can pay online with your credit card or via the mpesa platform.

Can I book a transfer with more than one stop?

Are you someone who likes to explore different destinations in one go?Do you find joy in hopping from one destination to the other.Soaking in the diverse cultures and landscapes along the way?If so you might be wondering if its possible to book a multi stop transfer.

The good news is, yes you can book a transfer with multiple stops.Whether you’re planning a multi-city tour, a sightseeing extravaganza, or simply need to make a few stops along the way to your final destination, there are transportation options available that cater to your needs.

Before you travel

What luggage entitlement will I have?

Our prices include one bag or suitcase per passenger seat (based on a maximum combined size of 158cm, length + width + height) per item. All luggages must be declared when the booking is being made. Smaller items that fit in the passenger foot well (e.g. a laptop case, handbag or small shoulder bag) do not need to be declared.

The passenger shall be liable for all expenses incurred should additional vehicles be required to transport non-declared excess luggage. Extra luggage as well as bulky items could be charged.

Where will I meet the driver when I arrive?

The Office will send their car with the driver to the airport & the driver shall be waiting at the arrival hall with your name placard.

You will meet our driver as per prior communication.

Once you book your Arusha trip from Jomo Kenyatta, you simply meet your driver upon arrival. All our Jomo Kenyatta Airport transfers drivers are fully vetted.

What happens if I can’t locate my driver?

What happens if I can’t locate my driver?The first and most important thing is to stay calm.Its easy to feel overwhelmed and stressed when you cant find your driver but panicking wont help the situation.Take a deep breath and try to assess the situation rationally.The next step is to check all the communications channels you have with your driver and our shuttle personel at the office.If you are in a crowded area try to look for any identifying details that could help you spot your driver.

Check for the make and the model of the car the licence plate number or any other distinctive features that could set your driver apart from the others.If you are still having trouble locating the driver dont hesitate to ask for help.Airport stuff security personnel or nearby businesses may be able to assist you in finding your ride.

What happens if I can’t locate my driver?

In different Airports, taxi drivers are designated different places to wait for their guests.

We make sure that ALL our pre-bookings have a driver waiting. If you are not able to reach him, just call our Customer Service Center numbers also printed on your booking confirmation email and we will immediately assist you.

My group size has changed, can I choose another vehicle?

My group size has changed, can I choose another vehicle?We use high quality vehicles and hire highly qualifies and well trained driver guides. This helps us to remain professional in all our services and above all being honest

Yes. You can always change to a vehicle with more seat capacity. Please inform our Customer Service representatives as soon as possible to confirm availability of a more suitable vehicle. There may be an additional charge to pay if you require a larger vehicle. Nairobi Arusha Moshi.

How long will the transfer take?

Arusha and Moshi are two bustling cities located in nothern Tanzania.Its known for the proximity to stunning National parks like Serengeti,Ngorongoro crater,Lake Manyara,Tarangire and Mount Kilimanjaro.

Whether you are embarking on a safari or gearing up for a trek,these cities serve as convinient gateways to some of Tanzanias most iconic attractions.

Several factors can influence the duration of your transfer.